All Free Business Writing and Comprehension MCQs with Answers
Every Business Writing and Comprehension question in the bank, across all chapters, each with the correct answer and a written explanation. Free and unlimited, with no account needed.
239 questions · page 1 of 12
- A. Request for a meeting about the audit report
- B. Meeting
- C. Please read this important message
- D. A matter requiring your kind attention soon
Explanation: A useful subject line states the purpose of the email clearly and briefly. The other choices are either too vague or unnecessarily wordy.
Correct answer: Request for a meeting about the audit report- A. To mark the email as especially urgent
- B. To send a hidden copy to recipients
- C. To attach a file without naming it
- D. To prevent the sender from receiving replies
Explanation: Bcc sends a copy while hiding that recipient's address from other recipients.
Correct answer: To send a hidden copy to recipients3. In a formal business letter, which element normally appears below the date and above the salutation?
- A. The complimentary close
- B. The signature block
- C. The inside address
- D. The postscript
Explanation: The inside address gives the recipient's name, position, organisation and address.
Correct answer: The inside address- A. Every line begins at the centre
- B. Only headings begin at the left margin
- C. All parts begin at the left margin
- D. Each paragraph begins with an indentation
Explanation: In full-block style, the date, addresses, salutation, paragraphs and closing align with the left margin.
Correct answer: All parts begin at the left margin- A. Your company has completely failed us again.
- B. This service is unbelievably careless and unacceptable.
- C. Fix this problem immediately or face the consequences.
- D. We request a review of the delayed delivery and its impact.
Explanation: A formal complaint should describe the issue and state a reasonable request in a professional tone.
Correct answer: We request a review of the delayed delivery and its impact.- A. Hi Ahmed!!!
- B. Dear Mr. Ahmed:
- C. To whom it may concern,
- D. Respected Sir or Madam,
Explanation: Dear followed by the recipient's title and surname is a standard formal salutation.
Correct answer: Dear Mr. Ahmed:- A. Writing one paragraph for the entire message
- B. Repeating the main request several times
- C. Using headings and short paragraphs
- D. Adding informal jokes between key points
Explanation: Headings and short paragraphs help readers locate information and follow the message.
Correct answer: Using headings and short paragraphs- A. Use an attachment with an unrelated filename
- B. Assume the recipient notices it automatically
- C. Send the attachment without any message
- D. Mention the attachment and explain its purpose
Explanation: Mentioning the attachment and its purpose tells the recipient what to open and why it matters.
Correct answer: Mention the attachment and explain its purpose- A. Yours faithfully
- B. Yours sincerely
- C. Best wishes, friend
- D. See you soon
Explanation: In traditional British business-letter conventions, “Yours faithfully” follows an impersonal salutation such as “Dear Sir or Madam.”…
Correct answer: Yours faithfully- A. Changing the font colour several times
- B. Checking the recipient addresses and attachments
- C. Adding decorative images to the signature
- D. Increasing the number of exclamation marks
Explanation: Checking recipients and attachments helps prevent confidential information from reaching the wrong person.
Correct answer: Checking the recipient addresses and attachments- A. At the left margin above the inside address
- B. Centered below the complimentary close
- C. At the right margin above the inside address
- D. At the left margin below the signature block
Explanation: In modified-block style, the date and complimentary close are commonly placed toward the right side, while other parts begin at the left…
Correct answer: At the right margin above the inside address- A. To send a copy for another recipient's information
- B. To hide recipients from one another
- C. To mark the email as legally confidential
- D. To replace the greeting in a formal message
Explanation: CC means carbon copy and shows that the additional recipient receives the message for information.
Correct answer: To send a copy for another recipient's information13. Which opening is most suitable for a formal letter replying to a customer's request for information?
- A. Thanks for your message dated 12 March regarding our services.
- B. We got your thing and here is what you need.
- C. Your request has been seen by the office people.
- D. You asked something, so we are sending details.
Explanation: The first option is courteous, specific and professional, and it identifies the earlier communication clearly.
Correct answer: Thanks for your message dated 12 March regarding our services.- A. Every paragraph begins with a first-line indent
- B. The salutation is omitted from the letter
- C. The date and closing are placed toward the right
- D. The inside address is placed after the signature
Explanation: Semi-block style commonly places the date and closing toward the right and may indent paragraphs.
Correct answer: The date and closing are placed toward the right- A. To answer only the sender privately
- B. To send the message without its previous content
- C. To remove recipients from the original conversation
- D. To respond to every recipient who needs the reply
Explanation: Reply All is appropriate when the response is relevant to everyone included in the original conversation.
Correct answer: To respond to every recipient who needs the reply- A. The writer's name, position and contact details
- B. The recipient's private password and user name
- C. A complete copy of the writer's employment record
- D. An unrelated quotation without the writer's name
Explanation: A professional signature identifies the sender and usually provides a position and useful contact details.
Correct answer: The writer's name, position and contact details- A. Closing action, greeting, unrelated facts and request
- B. Background, request, supporting reasons and closing action
- C. Supporting reasons, signature, request and background
- D. Request, repeated greeting, background and unrelated details
Explanation: Giving relevant background before stating the request helps the reader understand the situation, while reasons support the requested…
Correct answer: Background, request, supporting reasons and closing action- A. Wait until the deadline passes before mentioning the problem
- B. Blame another department in a message to the client
- C. Send an incomplete document without any explanation
- D. Inform the recipient promptly and propose a revised deadline
Explanation: Early notice allows the recipient to adjust plans and shows professional responsibility.
Correct answer: Inform the recipient promptly and propose a revised deadline- A. A document is included with the letter
- B. The letter is marked for internal use only
- C. The recipient must answer the letter immediately
- D. A second recipient receives a hidden copy
Explanation: An enclosure notation indicates that one or more separate documents accompany the letter.
Correct answer: A document is included with the letter- A. Number the requests and state the desired action for each
- B. Combine every request into one long paragraph
- C. Remove all details and leave only the greeting
- D. Repeat each request in different wording several times
Explanation: Numbering separate requests makes them easy to identify and answer, especially when several actions are required.
Correct answer: Number the requests and state the desired action for each