Which sentence uses the most appropriate tone for a formal complaint email?
Correct answer: B. We request a review of the delayed delivery and its impact.
- A. Your company has completely failed us again.
- B. We request a review of the delayed delivery and its impact.
- C. Fix this problem immediately or face the consequences.
- D. This service is unbelievably careless and unacceptable.
Explanation
A formal complaint should describe the issue and state a reasonable request in a professional tone. The other sentences use aggressive or emotional language that may weaken the complaint.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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