What should an email writer do when referring to an attached document?
Correct answer: A. Mention the attachment and explain its purpose
- A. Mention the attachment and explain its purpose
- B. Assume the recipient notices it automatically
- C. Send the attachment without any message
- D. Use an attachment with an unrelated filename
Explanation
Mentioning the attachment and its purpose tells the recipient what to open and why it matters. A clear filename also helps, but it does not replace mentioning the attachment in the message.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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