When the recipient's name is known, which salutation is generally most appropriate in a formal business letter?

Correct answer: A. Dear Mr. Ahmed:

  • A. Dear Mr. Ahmed:
  • B. Hi Ahmed!!!
  • C. To whom it may concern,
  • D. Respected Sir or Madam,

Explanation

Dear followed by the recipient's title and surname is a standard formal salutation. To whom it may concern is used when the recipient is not identified, while the other choices are less suitable here.

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About Business Letters and Emails

Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.

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