If a business writer cannot meet a promised deadline, what should the writer do first?

Correct answer: B. Inform the recipient promptly and propose a revised deadline

  • A. Wait until the deadline passes before mentioning the problem
  • B. Inform the recipient promptly and propose a revised deadline
  • C. Send an incomplete document without any explanation
  • D. Blame another department in a message to the client

Explanation

Early notice allows the recipient to adjust plans and shows professional responsibility. A revised deadline is more useful than silence, an unexplained incomplete submission or assigning blame.

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About Business Letters and Emails

Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.

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