Which revision best improves a business email containing several separate requests?
Correct answer: A. Number the requests and state the desired action for each
- A. Number the requests and state the desired action for each
- B. Combine every request into one long paragraph
- C. Remove all details and leave only the greeting
- D. Repeat each request in different wording several times
Explanation
Numbering separate requests makes them easy to identify and answer, especially when several actions are required. A long paragraph, missing details or repetition reduces clarity rather than improving it.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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