What is the most appropriate use of the Reply All function in a business email?
Correct answer: D. To respond to every recipient who needs the reply
- A. To answer only the sender privately
- B. To send the message without its previous content
- C. To remove recipients from the original conversation
- D. To respond to every recipient who needs the reply
Explanation
Reply All is appropriate when the response is relevant to everyone included in the original conversation. Using it for a private response can unnecessarily distribute information.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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