Which opening is most suitable for a formal letter replying to a customer's request for information?
Correct answer: A. Thanks for your message dated 12 March regarding our services.
- A. Thanks for your message dated 12 March regarding our services.
- B. We got your thing and here is what you need.
- C. Your request has been seen by the office people.
- D. You asked something, so we are sending details.
Explanation
The first option is courteous, specific and professional, and it identifies the earlier communication clearly. The other options use vague, informal or awkward wording unsuitable for formal correspondence.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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