Free Business Letters and Emails MCQs with Answers
30 Business Letters and Emails MCQs from Business Writing and Comprehension, each with the correct answer and a written explanation of why it is correct. Free and unlimited, with no account needed.
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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- A. It replaces the need for a formal salutation
- B. It identifies the sender and provides contact details
- C. It summarizes the letter's main argument
- D. It records the recipient's personal response
Explanation: Letterhead identifies the organization or sender and commonly shows details such as its address, telephone number, or logo.
Correct answer: It identifies the sender and provides contact details- A. Begin with a conclusion, omit reasons, and request clarification
- B. Give background details, repeat the request, and add greetings
- C. State the request, give necessary details, and specify action
- D. Present unrelated information, state the request, and close abruptly
Explanation: A clear request normally states the purpose early, supplies relevant supporting information, and tells the reader what action is expected.
Correct answer: State the request, give necessary details, and specify action23. Which document is generally most suitable for a routine communication within the same organization?
- A. A legal notice
- B. A personal reference letter
- C. A sales quotation
- D. An internal memorandum
Explanation: An internal memorandum is designed for official communication within an organization.
Correct answer: An internal memorandum- A. Write the entire message in capital letters
- B. Use descriptive headings and short paragraphs
- C. Remove all punctuation from the message
- D. Place every point in one long paragraph
Explanation: Descriptive headings and short paragraphs help readers scan the message and locate particular information.
Correct answer: Use descriptive headings and short paragraphs- A. To replace the body of the letter with a brief summary
- B. To provide the writer's private opinion about the recipient
- C. To identify a related file, case, or previous communication
- D. To show that the letter has already been answered
Explanation: A reference line connects the letter with a file number, order, case, or earlier communication.
Correct answer: To identify a related file, case, or previous communication- A. Send me the quote, okay?
- B. Hey, send the new quote as soon as you can.
- C. You better send that quotation right away.
- D. Please send the revised quotation by 15 October.
Explanation: The first sentence is polite, precise, and professional while giving a clear deadline.
Correct answer: Please send the revised quotation by 15 October.- A. Retain only the earlier text needed for context
- B. Forward the entire history without reviewing it
- C. Delete the current message before forwarding it
- D. Add unrelated messages to provide more background
Explanation: Keeping only relevant earlier text reduces clutter and protects the reader from unnecessary information.
Correct answer: Retain only the earlier text needed for context- A. Begin with personal jokes to create immediate familiarity
- B. Use a professional greeting and identify the purpose promptly
- C. Use abbreviations throughout to make the email shorter
- D. Leave the recipient to infer the purpose from the closing
Explanation: A professional greeting and an early statement of purpose establish context and respect the recipient's time.
Correct answer: Use a professional greeting and identify the purpose promptly- A. You know what information I need already.
- B. Send it quickly because I am waiting.
- C. I would appreciate the requested information by Friday.
- D. I hope you figure out what to send.
Explanation: The first sentence makes a courteous and specific request with a reasonable time reference.
Correct answer: I would appreciate the requested information by Friday.- A. It makes responsibility and action clearer
- B. It makes every sentence longer and more detailed
- C. It removes the need for supporting evidence
- D. It guarantees that the reader will agree
Explanation: Active voice often shows clearly who performs an action, as in “The accounts department approved the claim.” It does not guarantee…
Correct answer: It makes responsibility and action clearer