Which practice is most appropriate when writing a business email to a person in another organization?
Correct answer: A. Use a professional greeting and identify the purpose promptly
- A. Use a professional greeting and identify the purpose promptly
- B. Begin with personal jokes to create immediate familiarity
- C. Use abbreviations throughout to make the email shorter
- D. Leave the recipient to infer the purpose from the closing
Explanation
A professional greeting and an early statement of purpose establish context and respect the recipient's time. Jokes, excessive abbreviations, and an unclear purpose can weaken business communication.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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