Why should a business writer use active voice where appropriate?
Correct answer: A. It makes responsibility and action clearer
- A. It makes responsibility and action clearer
- B. It makes every sentence longer and more detailed
- C. It removes the need for supporting evidence
- D. It guarantees that the reader will agree
Explanation
Active voice often shows clearly who performs an action, as in “The accounts department approved the claim.” It does not guarantee agreement or eliminate the need for evidence, and it need not lengthen sentences.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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