What should a writer do when a business email contains a long history of earlier replies?
Correct answer: A. Retain only the earlier text needed for context
- A. Retain only the earlier text needed for context
- B. Forward the entire history without reviewing it
- C. Delete the current message before forwarding it
- D. Add unrelated messages to provide more background
Explanation
Keeping only relevant earlier text reduces clutter and protects the reader from unnecessary information. The writer should review the thread before sending it rather than forwarding it automatically.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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