What is the best way to make a business email with several paragraphs easier to read?

Correct answer: A. Use descriptive headings and short paragraphs

  • A. Use descriptive headings and short paragraphs
  • B. Write the entire message in capital letters
  • C. Remove all punctuation from the message
  • D. Place every point in one long paragraph

Explanation

Descriptive headings and short paragraphs help readers scan the message and locate particular information. Capital letters and long unbroken paragraphs usually reduce readability.

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About Business Letters and Emails

Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.

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30 free Business Letters and Emails MCQs from Business Writing and Comprehension, each with the correct answer and an explanation. Unlimited attempts, no account needed.

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