In a formal business letter, what is the usual purpose of a reference line?
Correct answer: A. To identify a related file, case, or previous communication
- A. To identify a related file, case, or previous communication
- B. To provide the writer's private opinion about the recipient
- C. To replace the body of the letter with a brief summary
- D. To show that the letter has already been answered
Explanation
A reference line connects the letter with a file number, order, case, or earlier communication. It helps the recipient classify and retrieve related records.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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