Which sentence uses the most appropriate level of formality for a business email?
Correct answer: D. Please send the revised quotation by 15 October.
- A. Send me the quote, okay?
- B. Hey, send the new quote as soon as you can.
- C. You better send that quotation right away.
- D. Please send the revised quotation by 15 October.
Explanation
The first sentence is polite, precise, and professional while giving a clear deadline. The other sentences are overly casual or sound unnecessarily forceful.
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About Business Letters and Emails
Formal correspondence covers the structure, purpose and tone of enquiries, complaints, applications, orders, quotations, claims, replies and adjustment letters. It also includes subject lines, salutations, complimentary closes, clear requests, attachment references, professional email etiquette and the difference between a formal letter and a routine email.
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