When employees communicate problems and suggestions to higher levels of management, the communication flow is:
Correct answer: B. Upward communication
- A. Downward communication
- B. Upward communication
- C. Horizontal communication
- D. Diagonal communication
Explanation
Upward communication moves from employees or lower organisational levels to supervisors and senior managers. Downward communication moves in the opposite direction, from management to employees.
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About Organizational Behaviour
Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.
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