A manager gains influence because employees admire the manager's personal qualities and want to identify with the manager. This is an example of:

Correct answer: A. Referent power

  • A. Referent power
  • B. Reward power
  • C. Legitimate power
  • D. Coercive power

Explanation

Referent power comes from admiration, identification and personal appeal. Legitimate power comes from formal position, while reward and coercive power depend on control over benefits or punishments.

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About Organizational Behaviour

Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.

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