Which communication medium is generally richest for resolving an ambiguous and emotionally sensitive workplace issue?
Correct answer: B. A face-to-face discussion
- A. A standardised form
- B. A face-to-face discussion
- C. A routine spreadsheet
- D. A brief automated message
Explanation
Face-to-face communication provides immediate feedback, verbal detail and nonverbal cues, making it suitable for ambiguous or sensitive matters. Standardised forms and automated messages are more appropriate for routine information.
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About Organizational Behaviour
Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.
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