The degree to which an organisation relies on written rules, procedures and instructions is called:
Correct answer: B. Formalisation
- A. Departmentalisation
- B. Formalisation
- C. Specialisation
- D. Integration
Explanation
Formalisation describes how much employee behaviour is guided by documented rules and standard procedures. Specialisation instead concerns the division of work into distinct jobs.
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About Organizational Behaviour
Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.
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