In Lewin's model of planned change, which stage involves making the new behaviour part of normal organisational practice?
Correct answer: D. Refreezing
- A. Restraining
- B. Unfreezing
- C. Diagnosing
- D. Refreezing
Explanation
Refreezing stabilises and reinforces the new behaviour so that it becomes the accepted way of working. Unfreezing prepares people to leave existing patterns, while diagnosis identifies the problem and its causes.
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About Organizational Behaviour
Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.
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