An employee voluntarily helps a new colleague understand office procedures, even though this task is not formally required. This behaviour is best classified as:
Correct answer: A. Organisational citizenship behaviour
- A. Organisational citizenship behaviour
- B. Counterproductive work behaviour
- C. Role ambiguity
- D. Withdrawal behaviour
Explanation
Organisational citizenship behaviour consists of helpful, discretionary actions that support the organisation but are not formally required. Counterproductive work behaviour harms the organisation or its members.
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About Organizational Behaviour
Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.
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