The 'total quality management' is an example of __________?
Correct answer: B. techno structural interventions
- A. human process intervention
- B. techno structural interventions
- C. strategic intervention
- D. HRM interventions
Explanation
Total quality management changes work processes, structures and methods to improve quality continuously, so it is classified as a techno-structural intervention. It is not limited to employee relations or broad corporate strategy.
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About Human Resource Management
Human resource management deals with acquiring, developing, rewarding and retaining employees within an organisation. It includes job analysis, recruitment, selection, training, performance appraisal, compensation, career planning, labour relations and workplace discipline. Recruitment attracts applicants, while selection evaluates them and chooses the most suitable candidate.
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