The main purpose of a grievance procedure is to:
Correct answer: A. Provide a formal way to resolve employee complaints
- A. Provide a formal way to resolve employee complaints
- B. Determine the market value of employee benefits
- C. Replace the organisation's recruitment process
- D. Calculate the annual training budget
Explanation
A grievance procedure establishes recognised steps for employees to raise and resolve workplace complaints. It promotes consistency and gives management an opportunity to address disputes before they escalate.
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About Human Resource Management
Human resource management deals with acquiring, developing, rewarding and retaining employees within an organisation. It includes job analysis, recruitment, selection, training, performance appraisal, compensation, career planning, labour relations and workplace discipline. Recruitment attracts applicants, while selection evaluates them and chooses the most suitable candidate.
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