Several scholars have found that companies who embrace the marketing concept achieve superior performance. This was first demonstrated for companies practicing a ___________ understanding and meeting customers' expressed needs.

Correct answer: A. Reactive market orientation

  • A. Reactive market orientation
  • B. Proactive marketing orientation
  • C. Total market orientation
  • D. Impulsive market orientation

Explanation

A reactive market orientation responds to customers’ expressed needs, which was the earlier form shown to improve company performance. A proactive orientation goes further by identifying latent or unexpressed needs.

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