In the UK, a patient affected by a notifiable safety incident has communication difficulties and requests that information be explained using an advocate. Which action is most appropriate?
Correct answer: A. Arrange communication support and check the patient’s understanding
- A. Arrange communication support and check the patient’s understanding
- B. Speak only to the patient’s relative because communication is difficult
- C. Send the standard letter without adapting its content or format
- D. Ask the patient to sign that the information was understood
Explanation
Duty of candour communication should be accessible and adapted to the patient’s communication needs. The provider should arrange suitable support and check understanding rather than assume that a relative can decide or that a standard letter is sufficient. A signature does not prove comprehension.
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About Safeguarding and Duty of Candour
Safeguarding covers recognising signs of abuse, neglect, exploitation and domestic violence in children and adults, responding to disclosure, recording facts, sharing information lawfully and escalating to the safeguarding lead or relevant authority. Duty of candour requires openness, apology, explanation and reporting after qualifying harm, and is distinct from investigating blame or proving negligence.
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In the UK, a notifiable safety incident has occurred, but the full investigation will take several weeks. The patient asks for an explanation today. Which response best meets the duty of candour?
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