In the UK, a notifiable safety incident has occurred, but the full investigation will take several weeks. The patient asks for an explanation today. Which response best meets the duty of candour?
Correct answer: A. Give the known facts and apology now, then provide updates as findings develop
- A. Give the known facts and apology now, then provide updates as findings develop
- B. Wait until the investigation is complete before discussing the incident
- C. Give the patient the most likely explanation and present it as confirmed
- D. Refer the patient to the complaints team without discussing the incident
Explanation
The duty of candour requires timely, open communication about what is known, an apology and information about further investigation and support. The provider should not delay the initial communication until every fact is established. Speculation should be clearly avoided and later findings should be shared.
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About Safeguarding and Duty of Candour
Safeguarding covers recognising signs of abuse, neglect, exploitation and domestic violence in children and adults, responding to disclosure, recording facts, sharing information lawfully and escalating to the safeguarding lead or relevant authority. Duty of candour requires openness, apology, explanation and reporting after qualifying harm, and is distinct from investigating blame or proving negligence.
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