In a labour dispute, a neutral third party who helps employees and management reach their own agreement is acting as a:
Correct answer: D. Mediator
- A. Collective representative
- B. Arbitrator
- C. Disciplinary officer
- D. Mediator
Explanation
A mediator facilitates communication and proposes ways to settle a dispute, but the parties retain authority to accept or reject an agreement. An arbitrator generally issues a decision, which may be binding.
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About Human Resource Management
Human resource management deals with acquiring, developing, rewarding and retaining employees within an organisation. It includes job analysis, recruitment, selection, training, performance appraisal, compensation, career planning, labour relations and workplace discipline. Recruitment attracts applicants, while selection evaluates them and chooses the most suitable candidate.
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