An employee experiences psychological discomfort after acting in a way that conflicts with a strongly held personal belief. This discomfort is known as:
Correct answer: C. Cognitive dissonance
- A. Social facilitation
- B. Perceptual defence
- C. Cognitive dissonance
- D. Self-efficacy
Explanation
Cognitive dissonance is the uncomfortable tension caused by inconsistency among beliefs, attitudes or behaviour. Self-efficacy instead refers to confidence in one's ability to perform a task.
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About Organizational Behaviour
Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.
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