A finance employee misunderstands a production manager because the same technical term has different meanings in the two departments. This is an example of:
Correct answer: B. Semantic barrier
- A. Filtering
- B. Semantic barrier
- C. Physical barrier
- D. Information overload
Explanation
A semantic barrier occurs when words, symbols or technical terms are interpreted differently by the sender and receiver. Filtering involves deliberately changing or withholding information before it reaches another person.
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About Organizational Behaviour
Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.
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