The reliability, innovativeness and resilience are the levels of ___________?
Correct answer: C. services differentiation
- A. leverage differentiation
- B. comparative differentiation
- C. services differentiation
- D. faster differentiation
Explanation
Reliability, innovativeness and resilience are associated with service differentiation, reflecting dependable service, the ability to introduce improvements and the capacity to respond to changing needs. The other options are not the standard category for these service qualities.
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