Personal selling differs from mass advertising mainly because it:

Correct answer: B. Provides two-way personal interaction

  • A. Uses only printed media
  • B. Provides two-way personal interaction
  • C. Always costs less per customer
  • D. Avoids explaining product benefits

Explanation

Personal selling allows direct communication, questions, feedback, and adaptation to an individual buyer. Advertising usually communicates with a large audience through paid media and is less personal.

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Marketing begins with identifying customer needs and ends with creating, communicating and delivering value through exchange. Coverage includes market research, consumer behaviour, segmentation, targeting, positioning and the marketing mix of product, price, place and promotion, with marketing distinguished from selling and advertising.

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