A patient who is learning to manage diabetes says, “I know what to do, but I keep missing the evening dose.” Which response is most therapeutic?
Correct answer: D. “What makes it difficult to take the evening dose?”
- A. “You must remember because the medicine is important.”
- B. “Why are you being careless with your treatment?”
- C. “Many patients forget medicines at first, so do not worry.”
- D. “What makes it difficult to take the evening dose?”
Explanation
This open, nonjudgmental response explores the actual barrier and encourages the patient to discuss it honestly. Blaming, minimising, and giving false reassurance can make the patient less willing to share concerns.
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About Therapeutic Communication
Therapeutic communication covers active listening, empathy, clarification, reflection, silence, open-ended questioning, and purposeful responses that help patients express thoughts and feelings. It distinguishes therapeutic techniques from barriers such as false reassurance, advice-giving, judgment, changing the subject, probing, and asking repeated or closed questions.
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