A patient gives a long account containing several unrelated concerns. Which action should the nurse take to support therapeutic communication?
Correct answer: C. Politely identify one concern to discuss first
- A. Interrupt and ask only yes-or-no questions
- B. Allow the patient to speak without any response
- C. Politely identify one concern to discuss first
- D. Tell the patient to organise the story before speaking
Explanation
The nurse can guide the discussion by identifying one concern while still respecting the patient’s expression. Interrupting, remaining completely unresponsive, or criticising the patient may reduce trust and communication.
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About Therapeutic Communication
Therapeutic communication covers active listening, empathy, clarification, reflection, silence, open-ended questioning, and purposeful responses that help patients express thoughts and feelings. It distinguishes therapeutic techniques from barriers such as false reassurance, advice-giving, judgment, changing the subject, probing, and asking repeated or closed questions.
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