A nurse tells a patient, “I know exactly how you feel because I had the same problem.” What communication problem is most evident?

Correct answer: B. The nurse compares personal experience with the patient’s experience.

  • A. The nurse changes the subject.
  • B. The nurse compares personal experience with the patient’s experience.
  • C. The nurse uses a broad opening.
  • D. The nurse checks the patient’s perception.

Explanation

Sharing a personal experience can shift attention from the patient and assumes the nurse’s experience is identical. Therapeutic communication focuses on understanding this patient’s unique experience.

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About Therapeutic Communication

Therapeutic communication covers active listening, empathy, clarification, reflection, silence, open-ended questioning, and purposeful responses that help patients express thoughts and feelings. It distinguishes therapeutic techniques from barriers such as false reassurance, advice-giving, judgment, changing the subject, probing, and asking repeated or closed questions.

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