A nurse tells a patient, “I know exactly how you feel because I had the same problem.” What communication problem is most evident?
Correct answer: B. The nurse compares personal experience with the patient’s experience.
- A. The nurse changes the subject.
- B. The nurse compares personal experience with the patient’s experience.
- C. The nurse uses a broad opening.
- D. The nurse checks the patient’s perception.
Explanation
Sharing a personal experience can shift attention from the patient and assumes the nurse’s experience is identical. Therapeutic communication focuses on understanding this patient’s unique experience.
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About Therapeutic Communication
Therapeutic communication covers active listening, empathy, clarification, reflection, silence, open-ended questioning, and purposeful responses that help patients express thoughts and feelings. It distinguishes therapeutic techniques from barriers such as false reassurance, advice-giving, judgment, changing the subject, probing, and asking repeated or closed questions.
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