Which practice is a key part of active listening during a business conversation?
Correct answer: C. Paraphrasing the speaker's message
- A. Interrupting to complete the speaker's point
- B. Preparing a reply while ignoring details
- C. Paraphrasing the speaker's message
- D. Changing the subject when disagreement arises
Explanation
Paraphrasing checks the listener's understanding by restating the speaker's meaning in different words. It is more effective than interrupting or mentally preparing a response without attending to the message.
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About Business Communication and Information Systems
Business communication covers the sender, message, medium, receiver and feedback, together with formal and informal channels, written and oral reports, nonverbal signals and barriers such as language, noise and poor listening. Information systems explain how data becomes useful information through transaction processing, management reporting and decision-support systems.
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