In face-to-face business communication, facial expressions and posture are examples of:
Correct answer: B. Nonverbal communication
- A. Written communication
- B. Nonverbal communication
- C. Feedback noise
- D. Formal documentation
Explanation
Facial expressions and posture convey meaning without using words, so they are forms of nonverbal communication. Written communication depends on recorded symbols such as words, figures, and charts.
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About Business Communication and Information Systems
Business communication covers the sender, message, medium, receiver and feedback, together with formal and informal channels, written and oral reports, nonverbal signals and barriers such as language, noise and poor listening. Information systems explain how data becomes useful information through transaction processing, management reporting and decision-support systems.
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