Which direction of organizational communication carries instructions and policies from senior managers to employees?
Correct answer: A. Downward communication
- A. Downward communication
- B. Upward communication
- C. Horizontal communication
- D. Diagonal communication
Explanation
Downward communication flows from higher organizational levels to lower levels and commonly includes instructions, policies, and goals. Upward communication moves from employees toward management, while horizontal communication occurs among people at similar levels.
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About Business Communication and Information Systems
Business communication covers the sender, message, medium, receiver and feedback, together with formal and informal channels, written and oral reports, nonverbal signals and barriers such as language, noise and poor listening. Information systems explain how data becomes useful information through transaction processing, management reporting and decision-support systems.
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