Which ability enables a manager to recognise personal emotions and regulate them during workplace interactions?
Correct answer: B. Emotional intelligence
- A. Cognitive dissonance
- B. Emotional intelligence
- C. Locus of control
- D. Political skill
Explanation
Emotional intelligence includes recognising, understanding and managing one's own emotions, as well as responding effectively to others' emotions. Locus of control concerns beliefs about control over outcomes, not emotional regulation.
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About Organizational Behaviour
Organizational behaviour examines how individuals and groups act within workplaces and how organisational structures influence that behaviour. It covers personality, perception, motivation, learning, leadership, communication, teamwork, conflict, power, organisational culture and change. It differs from human resource management, which focuses more directly on managing employment processes and policies.
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