At the start of a shift, a charge nurse explains the ward goals, assigns roles, and invites staff to ask questions. Which communication method best supports this process?
Correct answer: B. Two-way face-to-face communication
- A. One-way written communication
- B. Two-way face-to-face communication
- C. Informal communication through colleagues
- D. Nonverbal communication at the bedside
Explanation
Two-way face-to-face communication allows instructions to be clarified and feedback to be checked immediately. This reduces misunderstanding during delegation and supports safe coordination of care.
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About Leadership and Management Principles
Leadership and management involve planning, organising, staffing, directing and controlling nursing services. Coverage includes leadership styles, authority, responsibility, accountability, delegation, supervision, communication, motivation and conflict resolution, with attention to how a leader differs from a manager and how each supports safe patient care.
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