A nurse manager notices repeated delays in transferring patients because staff are unsure who contacts the receiving unit. Which action is most appropriate?
Correct answer: B. Create a clear transfer procedure with assigned roles
- A. Tell staff to solve the problem individually
- B. Create a clear transfer procedure with assigned roles
- C. Ask the receiving unit to accept all transfer duties
- D. Wait for another delay before reviewing the process
Explanation
A clear procedure with defined responsibilities improves coordination and reduces unsafe omissions. Leaving staff to decide individually does not correct the system problem or provide consistent direction.
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About Leadership and Management Principles
Leadership and management involve planning, organising, staffing, directing and controlling nursing services. Coverage includes leadership styles, authority, responsibility, accountability, delegation, supervision, communication, motivation and conflict resolution, with attention to how a leader differs from a manager and how each supports safe patient care.
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