A nurse manager introduces a new electronic handover system. Several experienced nurses resist the change because they fear making errors. Which leadership action is most appropriate?
Correct answer: B. Provide training, involve staff, and review early problems
- A. Order immediate use without further discussion
- B. Provide training, involve staff, and review early problems
- C. Cancel the change until every nurse requests it
- D. Assign the system only to newly appointed nurses
Explanation
Involving staff, providing training, and addressing problems supports acceptance of change and improves safe implementation. Imposing an unfamiliar system without support may increase errors and resistance.
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About Leadership and Management Principles
Leadership and management involve planning, organising, staffing, directing and controlling nursing services. Coverage includes leadership styles, authority, responsibility, accountability, delegation, supervision, communication, motivation and conflict resolution, with attention to how a leader differs from a manager and how each supports safe patient care.
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