During a staff meeting, two nurses disagree about a new ward procedure. Which statement by the nurse manager demonstrates assertive communication?
Correct answer: C. I hear both concerns; let us review the evidence and agree on a safe process.
- A. You must accept my decision without discussion.
- B. Your concern is noted, but it will not affect the plan.
- C. I hear both concerns; let us review the evidence and agree on a safe process.
- D. Stop arguing because disagreement is unacceptable in this ward.
Explanation
Assertive communication acknowledges concerns while keeping discussion focused on facts and patient safety. The other statements are authoritarian or dismissive and are unlikely to resolve the underlying issue constructively.
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Leadership and management involve planning, organising, staffing, directing and controlling nursing services. Coverage includes leadership styles, authority, responsibility, accountability, delegation, supervision, communication, motivation and conflict resolution, with attention to how a leader differs from a manager and how each supports safe patient care.
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