A report finds that staff training reduced processing errors. Which statement is a recommendation?
Correct answer: C. The department should repeat the training every year
- A. The error rate fell by 18 percent after training
- B. Employees attended two training sessions in June
- C. The department should repeat the training every year
- D. The report examined errors in payment processing
Explanation
A recommendation proposes an action based on the report's findings, so repeating the training is the recommendation. The other statements describe the subject, method, or evidence rather than a proposed action.
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About Memos and Reports
Memos communicate internal information, instructions, decisions and action points through concise headings, a clear purpose and organised details. Reports present findings, analysis and recommendations using an appropriate structure, objective language, evidence, headings, tables or summaries, while distinguishing a factual report from a persuasive proposal.
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