Which response best demonstrates active listening when a patient describes fear about surgery?
Correct answer: A. The nurse maintains eye contact and summarizes the patient's concern.
- A. The nurse maintains eye contact and summarizes the patient's concern.
- B. The nurse explains that many patients feel exactly the same way.
- C. The nurse changes the topic to the patient's postoperative medicines.
- D. The nurse tells the patient not to worry because surgery is routine.
Explanation
Active listening includes attention, appropriate eye contact, and summarising the speaker's message. False reassurance and changing the subject prevent the patient from expressing concerns fully.
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About Therapeutic Communication
Therapeutic communication covers active listening, empathy, clarification, reflection, silence, open-ended questioning, and purposeful responses that help patients express thoughts and feelings. It distinguishes therapeutic techniques from barriers such as false reassurance, advice-giving, judgment, changing the subject, probing, and asking repeated or closed questions.
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