A patient says, “My treatment is not working.” Which response is an example of clarification?
Correct answer: D. Do you mean the pain, nausea, or sleep problem is worse?
- A. You believe the treatment has not helped your symptoms?
- B. What makes you say that your treatment is not working?
- C. You should continue the treatment for several more days.
- D. Do you mean the pain, nausea, or sleep problem is worse?
Explanation
Clarification asks the patient to identify the specific meaning of a broad statement. Option B is more probing, while options A and C either restate the message or give advice without defining the concern.
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About Therapeutic Communication
Therapeutic communication covers active listening, empathy, clarification, reflection, silence, open-ended questioning, and purposeful responses that help patients express thoughts and feelings. It distinguishes therapeutic techniques from barriers such as false reassurance, advice-giving, judgment, changing the subject, probing, and asking repeated or closed questions.
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