Which is not a pillar of TQM___________?
Correct answer: D. action
- A. product
- B. process
- C. system
- D. action
Explanation
Product, process, and system are commonly identified as pillars or major dimensions of Total Quality Management. “Action” is not normally listed as one of these pillars.
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About Assessment and Evaluation
Assessment gathers evidence of learning, while evaluation uses that evidence to judge achievement, teaching or a programme. Coverage includes formative and summative assessment, diagnostic and placement tests, validity, reliability, objectivity, scoring, grading, feedback, and norm-referenced versus criterion-referenced interpretation. Measurement supplies numerical results, but evaluation involves a broader judgement.
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