Two nurses have an ongoing disagreement about leave scheduling, and both are willing to discuss a solution. Which conflict-management approach is most suitable?
Correct answer: A. Collaboration to reach a mutually acceptable solution
- A. Collaboration to reach a mutually acceptable solution
- B. Avoidance until one nurse changes the request
- C. Competition so one nurse obtains the leave
- D. Accommodation by ignoring one nurse's concern
Explanation
Collaboration addresses the concerns of both parties and seeks a solution that is acceptable to everyone. Avoidance delays the problem, competition creates a winner and loser, and accommodation may leave an important concern unresolved.
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About Leadership and Management Principles
Leadership and management involve planning, organising, staffing, directing and controlling nursing services. Coverage includes leadership styles, authority, responsibility, accountability, delegation, supervision, communication, motivation and conflict resolution, with attention to how a leader differs from a manager and how each supports safe patient care.
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