In a bureaucracy, organisational activities are primarily coordinated through:

Correct answer: B. Formal rules, procedures and hierarchy

  • A. Personal preferences of senior managers
  • B. Formal rules, procedures and hierarchy
  • C. Informal friendships between departments
  • D. Continuous changes in job responsibilities

Explanation

Bureaucratic organisations coordinate work through formal rules, defined roles, procedures and a clear hierarchy. Personal preferences and constantly changing responsibilities are not defining features of bureaucracy.

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Organisational structure explains how authority, responsibility, communication and tasks are arranged through functional, divisional, matrix and flat designs. Management covers planning, organising, staffing, directing and controlling, alongside delegation, span of control, centralisation, decentralisation and coordination.

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