During handover, a nurse omits that a patient is allergic to penicillin. Which system change is most likely to prevent a similar communication failure?
Correct answer: A. Use a structured handover that includes allergies
- A. Use a structured handover that includes allergies
- B. Tell nurses to speak more loudly during handover
- C. Ask patients to remind every nurse about allergies
- D. Allow only the senior nurse to give all handovers
Explanation
A structured handover prompts nurses to communicate critical information such as allergies, current risks and pending care. Relying on memory or on the patient to repeat essential information is less reliable.
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About Quality and Patient Safety
Quality and patient safety include standards of care, quality assurance, continuous quality improvement, audits, indicators and patient feedback. The subject also covers medication errors, falls, infections, communication failures, incident reporting, root cause analysis and preventive actions, distinguishing system improvement from assigning blame to an individual.
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