A patient says that staff use medical terms that the family cannot understand. Which response best supports patient-centred quality improvement?
Correct answer: A. Document the feedback and review communication practices
- A. Document the feedback and review communication practices
- B. Tell the patient that medical terms are necessary
- C. Ask the family to search for meanings online
- D. Ignore the comment because treatment is still given
Explanation
Patient feedback can identify communication barriers that affect understanding, consent and safety. The team should document the concern, assess the communication process and introduce clearer language or interpreter support when needed.
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About Quality and Patient Safety
Quality and patient safety include standards of care, quality assurance, continuous quality improvement, audits, indicators and patient feedback. The subject also covers medication errors, falls, infections, communication failures, incident reporting, root cause analysis and preventive actions, distinguishing system improvement from assigning blame to an individual.
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